With a 609-licensed-bed hospital and 1,100 physicians, MedStar Georgetown University Hospital's clinical services represent one of the largest healthcare delivery networks in the area.

Founded in the Jesuit principle of cura personalis — caring for the whole person — Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

We offer some of the most sophisticated treatments and technologies available, as well as the expertise of nationally respected physicians. Our doctors have been named in the Washingtonian "Top Doctors" for 2014 and our hospital has been ranked as a "high performing" hospital for geriatrics; nephrology; orthopaedics; and urology by US News and World Report 2014-15

Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

MedStar Georgetown University Hospital Associates live by Our Common Purpose: We Create Caring Moments in the Spirit of Cura Personalis – Care for the Whole Person. Our Quality Standards of Safety, Compassion, Professionalism and Coordinated Care set the priorities for consistent decision making applicable to everyone in every situation.

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Job #32383
Patient Services Manager
Wound Center
Full Time, Days
Washington, DC
The individual in this position is responsible for coordinating all of the functions and activities related to patient access in the department including, but not limited to, front-end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position supervises and directs the maintenance and ongoing monitoring of the patient health record in department. The person in this position is responsible for directing, organizing, planning, and supervising the activities of personnel engaged in Patient Service activities, including those related to all revenue cycle-related activities. The clinic manages a high volume of patient encounters annually. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy, policies, procedures, and standards.

Required Education/Training:
  • Bachelor's degree, preferably in Health Care Management.

Required Experience:
  • Three to five years of experience in managing a healthcare office required; personnel management experience as well as financial management preferred.
  • Experience with computerized registration systems.
  • Working knowledge of IDX/GE Centricity Business preferred.
  • Experience with an electronic health record system desired, especially GE Centricity EHR or Aria.
  • Ability to perform in a high-pressure environment and appropriately motivate staff.
  • Ability to organize and prioritize work.
  • Excellent interpersonal communication and customer service skills, and good telephone etiquette.
  • Knowledge of medical terminology and HMO/PPO insurances.
  • Effective oral and written communication skills.
  • Ability to deal effectively and professionally with a variety of different individuals.
MedStar Georgetown University Hospital is an Equal Opportunity Employer and is committed to equal opportunity for all candidates for employment and employees.
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