MedStar Georgetown’s centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet® nurses, internationally recognized physicians, advanced research and cutting-edge technologies, MedStar Georgetown’s healthcare professionals have a reputation for medical excellence and leadership.
General Summary of Position:
The individual in this position is responsible for coordinating all the functions and activities related to patient access in the department including, but not limited to, front end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position supervises and directs the maintenance and ongoing monitoring of the patient health record in department. The person in this position is responsible for directing, organizing, planning and supervising the activities of personnel engaged in Patient Service activities, including those related to all revenue cycle related activities. The Clinic manages a high volume of patient encounters annually. These functions are performed in accordance with MedStar Georgetown University Hospital's (MGUH) philosophy, policies, procedures and standards.
- Bachelor's Degree, Preferably in Health Care Management.
- Three to five years experience in a customer service environment required; medical/clinical office experience preferred.
- Previous personnel management experience as well as financial management preferred.
- Previous experience with computerized registration systems.
- Working knowledge of IDX / GE Centricity Business preferred.
- Previous experience with an electronic health record system desired, especially GE Centricity EHR or Aria.
- Ability to perform in a high pressure environment and appropriately motivate staff.
- Ability to organize and prioritize work.
- Excellent interpersonal communication and customer service skills, and good telephone etiquette.
- Knowledge of medical terminology, HMO/PPO insurances.
- Effective oral and written communication skills.
- Ability to deal effectively and professionally with a variety of different individuals.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.