Patient Referral Liaison, RN, BSN
Job Requisition: 19421
Department: Surgery - General
Facility: MedStar Georgetown University Hospital Human Resources
Geographic Region: Northern Virginia
Schedule: Full Time
Shift: 8:30am-5pm, Monday-Friday, No Weekends, Holidays
Hours per Week: 40.00
Location: Arlington, VA
General Summary of Position:
Under the direction of the Manager, Referral Liaison Service and the Vice President, Surgical Services, Washington Region, responsible for the coordination of physician referrals and general communication for and between medical and surgical subspecialty services and community-based physicians. Provides direct access to subspecialty services by physicians for subspecialty consultation, hospital admission and urgent/emergent care for their patients. Functions as a physician advocate, facilitating prompt scheduling, rapid transfer and continuing follow-up care for patients referred to MedStar Georgetown University Hospital and MedStar Washington Hospital Center. These functions are performed in accordance to all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.
Consideration will be given to an appropriate combination of education/training and experience.
Primary Duties and Responsibilities:
EDUCATION/TRAINING: Graduate of an accredited school of nursing. Bachelor’s degree or higher in Nursing preferred.
EXPERIENCE: Two years of professional nursing experience. At least one year of outpatient/community services highly desirable.
LICENSE/CERTIFICATION/REGISTRATION: Current D.C. license as a Registered Professional Nurse. Certification in related specialty preferred.
KNOWLEDGE, SKILLS & ABILITIES: Must have clinical maturity and experience, excellent interpersonal skills and ability to work collaboratively with an interdisciplinary team of healthcare providers. Effective oral and written communication skills are essential. Position requires a moderate level of advocacy and problem-solving ability. Ability to multitask and organize detailed information. Ability to shift priorities quickly and calmly. Knowledge of hospital operations essential. Knowledge of community resources helpful. Ability to work autonomously with limited direct supervision. Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care.
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Obtains baseline clinical information regarding patients referred for subspecialty services not available in the community.
Works with the interdisciplinary team throughout the continuum of care to facilitate diagnostic testing, consultation, treatment, and follow-up.
Functions as a resource in the provision of community care and outreach to affiliated physicians in the communities that refer to MedStar Georgetown University Hospital (MGUH), Washington Hospital Center (WHC) and all MedStar facilities.
Functions as a liaison between the community and the healthcare teams at MGUH and WHC in the prompt facilitation of all patient care-related issues. Advocates for identifying and eliminating barriers to care.
Handles referral calls from physicians to ensure streamlined access to care. Ensures patient referral process for specialty services is coordinated, anticipating patient and family needs throughout the process. Specialty services include, but are not limited to, gastroenterology consults, gastroenterology procedures, surgery, emergency care, inpatient services, and follow-up care.
Monitors patient progress and participates in selected quality improvement activities. Contributes to the development of clinical guidelines, policies and procedures related to role.
Ensures that communication is maintained between referral source and tertiary care provider(s), including providing status reports on patient condition and progress, plan of care and anticipated discharge to community care. Confirms that all written and electronic medical records, such as consultation reports and discharge summaries, are generated and distributed appropriately to referents.
Maintains knowledge of clinical operations in the areas of specialty, and facilitates prompt or immediate access to services and physicians as appropriate.
Demonstrates knowledge of the subspecialty services, attention to detail and organizational competency necessary to meet the operational requirements of the position.
Maintains competency in all electronic systems required for job functioning, and contributes to improvements in utility of systems used for patient care.
Is available as a resource to assist in the provision of community education and outreach development.
Collects data and provides analysis to develop action plans related to referral patterns and other information received from physicians or facilities.
Acts as a patient advocate, helping identify and eliminating barriers to care.
Performs other duties and responsibilities that are appropriate to the position and area.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.
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