The individual in this position provides assistance in supporting all the functions and activities related to patient access in the department including, but not limited to, front-end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and interfacing with healthcare team. These functions are performed in accordance with MedStar Georgetown University Hospital's (MGUH) philosophy, policies, procedures, and standards.
- High school graduate. Associate's degree preferred.
- Three years experience in a medical/clinical office required.
- Experience with computerized registration systems and supervisory experience strongly preferred.
- Working knowledge of IDX/GE Centricity Business and SMS/Invision preferred.
- Fluency in medical terminology required.
- Fluency in Spanish preferred.
- Effective interpersonal and communication skills, as well as good telephone etiquette.
- High level of competence in customer relations in a professional environment.
- Ability to prioritize, organize work and be self-directed.
- Ability to work as a member of a team.
- Ability to work in stressful situations.
- Good problem-solving skills.
- Ability to perform in a high-pressure environment.
- Ability to deal effectively and professionally with a variety of different individuals.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.