With a 609-licensed-bed hospital and 1,100 physicians, MedStar Georgetown University Hospital's clinical services represent one of the largest healthcare delivery networks in the area.

Founded in the Jesuit principle of cura personalis — caring for the whole person — Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

We offer some of the most sophisticated treatments and technologies available, as well as the expertise of nationally respected physicians. Our doctors have been named in the Washingtonian "Top Doctors" for 2014 and our hospital has been ranked as a "high performing" hospital for geriatrics; nephrology; orthopaedics; and urology by US News and World Report 2014-15

Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

MedStar Georgetown University Hospital Associates live by Our Common Purpose: We Create Caring Moments in the Spirit of Cura Personalis – Care for the Whole Person. Our Quality Standards of Safety, Compassion, Professionalism and Coordinated Care set the priorities for consistent decision making applicable to everyone in every situation.

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Job #32432
Patient Advocate
Advocacy & International Services
Full Time, 8 AM - 5 PM
Washington, DC
Patient Advocates act as impartial members of the interdisciplinary healthcare team to identify, assess and refer issues or concerns of patients, families or providers in all care settings within GUH and the physician group practice. By acting as the "voice" of the patient and family, the advocates ensure that concerns or perceptions are heard in order to work toward a resolution in the provision of high-quality care. The Patient Advocates identify, assess and refer issues or concerns appropriately when there is a potential risk to the patient, provider or the organization. These functions are performed in accordance with all applicable laws and regulations and GUH philosophy, policies, procedures, and standards.

Required Education/Training:
  • BSN or BA/BS degree in healthcare-related field.
  • Willingness to certify for Notary Public in the District of Columbia.

Required Experience:
  • Minimum of four years of experience in healthcare, consumer advocacy, patient relations, or related field.
  • Demonstrated experience with patients and families in an inpatient setting.
  • Ability to work within a multidisciplinary team and multicultural environment.
  • Ability to defuse stressful situations and resolve issues.
  • Well-developed listening, interpretative and conciliation skills.
  • Excellent communication, writing and presentation skills.
  • Proficiency in Microsoft Office, including Excel.
MedStar Georgetown University Hospital is an Equal Opportunity Employer and is committed to equal opportunity for all candidates for employment and employees.
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