MedStar Georgetown University Hospital, a 609-bed academic hospital, is one of the nation's leading teaching and research hospitals.

As Washington, DC's first Magnet® hospital and one of the few hospitals to receive Magnet re-designation, MedStar Georgetown University Hospital is deeply committed to your professional development.

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MedStar Georgetown University Hospital has been ranked by U.S. News & World Report as a "high performing" hospital for cancer, diabetes and endocrinology, geriatrics, gynecology, nephrology, neurology and neurosurgery, orthopedics, pulmonology and urology.

MedStar Georgetown's centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet® nurses, internationally recognized physicians, advanced research, and cutting-edge technologies, MedStar Georgetown's healthcare professionals have a reputation for medical excellence and leadership.

Contact Nurse Recruitment at 202-444-1215 or visit our Website
Ob/Gyn Clinic Registered Nurse, RN - Phone Triage
Category: Nursing
Job Requisition: 26768
Department: Ob/Gyn Clinic Operations
Facility: MedStar Georgetown University Hospital
Geographic Region: Washington, DC
Schedule: Full Time
Shift: Day Shift
Hours per Week: 40.00
Location: Washington, DC
General Summary of Position:
Provides professional nursing care for clinic patients following established standards and practices. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.

  • EDUCATION AND/OR TRAINING REQUIRED: Graduate of an accredited school of nursing. BSN preferred.
  • LICENSURE AND/OR CERTIFICATION: Registered Nurse license in the District of Columbia/Maryland/Virginia. CPR certification.
  • EXPERIENCE: Two years of professional nursing experience. At least one year of outpatient experience highly desirable.
  • SPECIAL KNOWLEDGE/SKILLS/ABILITIES: Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care. Knowledge of medical equipment and instruments to administer patient care. Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to react calmly and effectively in emergency situations.

Primary Duties and Responsibilities:
  • Performs patient telephone triage, assesses needs, and coordinates needs with medical staff. Monitors phone notes entered to ensure timely response to all calls and appropriate resolution of the patients' needs.
  • Provides the patient with home care advice for conditions that do not require an immediate clinic appointment or referral to another healthcare setting.
  • Triages walk-in patients and provides them with guidance, determining the most appropriate course of action for the patient to take regarding obtaining an appointment in the clinic, referral to another facility, or home care advice. Consults with the provider as necessary.
  • Dispenses telephone advice and recommendations from the provider as requested by the provider. Documents all encounters thoroughly.
  • Assists in supervising other division staff in absence of Nurse Clinician II.
  • Assists in education of clinical and administrative staff to elevate care and service offered by the department.
  • Assists in orientation and training of clinical staff and serves as a mentor during probationary period.
  • Educates patient and family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
  • Supports and participates in implementation of clinic improvement projects developed by Nurse Clinician IV and Administrator.
  • Maintains and reviews patient records, charts, and other pertinent information. Assists with tests and examination results as needed.
  • Maintains established departmental policies and procedures. Attends required meetings and participates in committees as requested.
  • Enhances patient satisfaction by providing concerned, personal, prompt, and courteous customer service that supports the patients' right to dignity and privacy.
  • Adapts to and excels in the use of all electronic programs utilized in the division/department to include, but not limited to, electronic health records (EHR), Outlook and general computer applications. Adheres to all HIPPA, MedStar and MGUH privacy policies.
  • Observes and complies with The Joint Commission standards at all times in order to provide patients with safe, effective, and responsive care. Embraces The Joint Commission knowledge and applies this to the work environment every day.
About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.

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