MedStar Georgetown University Hospital is a not-for-profit, acute-care teaching and research hospital with 609 beds located in Northwest Washington, D.C. Founded in the Jesuit principle of cura personalis—caring for the whole person—MedStar Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.
MedStar Georgetown's centers of excellence include neurosciences, transplant, cancer and gastroenterology. Along with Magnet® nurses, internationally recognized physicians, advanced research and cutting-edge technologies, MedStar Georgetown's healthcare professionals have a reputation for medical excellence and leadership.
General Summary of Position:
Provides professional nursing care for clinic patients following established standards and practices. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital’s philosophy, policies, procedures and standards.
- EDUCATION AND/OR TRAINING REQUIRED: Graduate of an accredited School of Nursing. B.S.N. preferred.
- LICENSURE AND/OR CERTIFICATION: Registered Nurse license in the District of Columbia. CPR certification.
- EXPERIENCE:At least two year of previous outpatient experience highly desirable. One year of telephone triage, pediatric experience and previous use of electronic medical records preferred.
- SPECIAL KNOWLEDGE AND SKILLS: Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care. Knowledge of medical equipment and instruments to administer patient care; Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care; Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to react calmly and effectively in emergency situations.
Primary Duties and Responsibilities:
- Performs patient telephone triage, assesses needs, and coordinates needs with medical staff. Monitors phone notes entered to assure timely response to all calls and appropriate resolution of the patients’ needs.
- Provides the patient with home care advice for conditions that do not require an immediate clinic appointment or referral to another health care setting.
- Triages walk-in patients and provides them with guidance, determining the most appropriate course of action for the patient to take regarding obtaining an appointment in the clinic, referral to another facility, or home care advice. Consults with the provider as necessary.
- Educates patient and family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
- Observes, records, and reports patient’s condition and reaction to drugs and treatments to physicians. Dispenses medication as directed.
- Prepares equipment and aids physician during treatment, examination, and testing of patients.
- Maintains and reviews patient records, charts, and other pertinent information. Assists with tests and examination results as needed.
- Enhances patient satisfaction by providing concerned, personal, prompt and courteous customer service that supports the patients’ right to dignity and privacy.
- Adapts to and excels in the use of all electronic programs utilized in the division/department to include, but not limited to, Electronic Health Records (EHR), Azyxxi, Outlook, and general computer applications. Adheres to all HIPPA, MedStar, and MGUH Privacy policies.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.