With a 609-licensed-bed hospital and 1,100 physicians, MedStar Georgetown University Hospital's clinical services represent one of the largest healthcare delivery networks in the area.

Founded in the Jesuit principle of cura personalis — caring for the whole person — Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

We offer some of the most sophisticated treatments and technologies available, as well as the expertise of nationally respected physicians. Our doctors have been named in the Washingtonian "Top Doctors" for 2014 and our hospital has been ranked as a "high performing" hospital for geriatrics; nephrology; orthopaedics; and urology by US News and World Report 2014-15

Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

MedStar Georgetown University Hospital Associates live by Our Common Purpose: We Create Caring Moments in the Spirit of Cura Personalis – Care for the Whole Person. Our Quality Standards of Safety, Compassion, Professionalism and Coordinated Care set the priorities for consistent decision making applicable to everyone in every situation.

Connect with us:
Facebook | Twitter | YouTube

Job #32413
Marketing Call Center Representative
Public Affairs & Marketing
Full Time, 8:30am to 5pm
Washington, DC
Supports the Marketing Department's campaigns by responding to all incoming calls and inquiries for information about MedStar Georgetown University Hospital and/or MedStar Health's regional service lines. Utilizes a sophisticated telemanagement system by registering callers for community education lectures, answering questions about service lines, and recording and connecting callers to the appropriate service department contact or scheduling department. Working independently with minimal supervision, must be able to assess callers' needs quickly and efficiently provide appropriate information and referral. Determines the caller's needs and fulfills those needs. When necessary, places follow-up calls to consumers and patients. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.

Required Education/Training:
  • Associate's degree.
  • Bachelor's degree in Marketing or related field preferred.

Required Experience:
  • 2-3 years of comparable administrative, call center, sales/telemarketing, and/or medical staff office experience handling inbound calls, preferably in a healthcare setting.
  • Additional training in customer service, healthcare, marketing, or communications desired.
  • Computer skills with word-processing abilities required.
  • Must be able to prioritize responsibilities and tasks well, perform multiple tasks concurrently, and be unfailingly courteous in all interactions with callers, other professionals and staff members.
  • Must have excellent interpersonal skills and telephone manner.
  • Must demonstrate excellent customer service skills.
MedStar Georgetown University Hospital is an Equal Opportunity Employer and is committed to equal opportunity for all candidates for employment and employees.
Career, Employment, Jobs, Opening, Shift, Schedule, Staff, Department, Unit, Office, Occupation, Compensation, Salary, Benefits, Description, Days, Evenings, Nights, Weekends, Full Time, Part Time, PRN, Per Diem, Hospital, Health Care, Clinic, Healthcare, Physician, Medical, Clinical, Customer Service, Rep, Representative, Administrative Assistant, Admin Asst, Receptionist, Marketing, Marketer, American Marketing Association, MarketingPower, Business Communication, Public Relations