MedStar Georgetown University Hospital is one of the largest healthcare delivery networks in the Washington, DC, area. With a 609-licensed-bed hospital and The Georgetown Physician Group we have 4,500 associates, developing their careers while supporting the care of our patients. Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

Founded in the Jesuit principle of cura personalis, caring for the whole person, MedStar Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

Our patients, their families, our guests, and our fellow associates come first at MedStar Georgetown University Hospital. Our Mission, Vision and SPIRIT values guide our daily behaviors. Our Common Purpose, a simple yet powerful tool, guides our decision making for consistent delivery of high quality and safe patient care.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

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Marketing Call Center Representative
Category: Marketing and Communications
Job Requisition: 23146
Department: Planning/Marketing - Galleria Corporate Marketing
Facility: MedStar Georgetown University Hospital
Geographic Region: Washington, DC
Schedule: Full Time
Shift: 8:30am-5pm, Monday-Friday
Hours per Week: 40.00
Location: Washington, DC
General Summary of Position:
Supports the marketing department's campaigns by responding to all incoming calls and inquiries for information about MedStar Georgetown University Hospital and/or MedStar Health's regional service lines. Utilizes a sophisticated telemanagement system by registering callers for community education lectures, answering questions about service lines, and recording and connecting callers to the appropriate service department contact or scheduling department. Working independently with minimal supervision, must be able to assess caller's needs quickly and efficiently provide appropriate information and referral. Determines the caller's needs and fulfills those needs. When necessary, places follow-up calls to consumers and patients. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.

  • Associate's degree. Bachelor's degree in Marketing or related field preferred.
  • 2-3 years of comparable administrative, call center, sales/telemarketing, and/or medical staff office experience handling inbound calls, preferably in a healthcare setting.
  • Additional training in customer service, health care, marketing, or communications desired.
  • Computer skills with word-processing abilities required.
  • Must be able to prioritize well responsibilities and tasks, perform multiple tasks concurrently and be unfailingly courteous in all interactions with callers, other professionals and staff members.
  • Must have excellent interpersonal skills and telephone manner.
  • Must demonstrate excellent customer service skills.
About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.

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