With a 609-licensed-bed hospital and 1,100 physicians, MedStar Georgetown University Hospital's clinical services represent one of the largest healthcare delivery networks in the area.

Founded in the Jesuit principle of cura personalis — caring for the whole person — Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

We offer some of the most sophisticated treatments and technologies available, as well as the expertise of nationally respected physicians. Our doctors have been named in the Washingtonian "Top Doctors" for 2014 and our hospital has been ranked as a "high performing" hospital for geriatrics; nephrology; orthopaedics; and urology by US News and World Report 2014-15

Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

MedStar Georgetown University Hospital Associates live by Our Common Purpose: We Create Caring Moments in the Spirit of Cura Personalis – Care for the Whole Person. Our Quality Standards of Safety, Compassion, Professionalism and Coordinated Care set the priorities for consistent decision making applicable to everyone in every situation.

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Job #32484
Guest Services Associate
Guest Services
Full Time, Days
Washington, DC
Guest Services Associates at MedStar Georgetown University Hospital serve as the first impression to all customers. Greets customers promptly with a warm reception and eagerness to serve while maintaining a patient/visitor-focused environment. Looks up procedure locations and personally escorts guests to appropriate settings, explaining available services and apologizing for delays or concerns as appropriate. Maintains professionalism at all times. Provides information to patients, visitors and personnel regarding the Hospital, including, but not limited to, wayfinding for inpatient/outpatient clinics and services, providing written and verbal directions, and arranging transport via escort, as needed. Performs general clerical and receptionist functions, as needed. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.

Required Education/Training:
  • At minimum a high school diploma is required.
  • Associate's degree preferred.

Required Experience:
  • Minimum of 3 years in customer service-related field preferred.
  • General receptionist, secretarial, data entry, or concierge experience is preferred.
  • Customer service training.
  • Ability to read and write English fluently.
  • Knowledge of medical terminology.
  • 25 wpm typing.
  • Computer skills sufficient to navigate the Internet, Microsoft Office suite, Invision, Centricity, and Amalga.
  • Good interpersonal and communication skills.
  • Ability to prioritize and multitask in a potentially stressful environment, organize work and be self-directed.
  • Ability to facilitate positive outcomes in all scenarios.
  • Team player; able to support colleagues as needed to service visitors and others.
MedStar Georgetown University Hospital is an Equal Opportunity Employer and is committed to equal opportunity for all candidates for employment and employees.
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