With a 609-licensed-bed hospital and 1,100 physicians, MedStar Georgetown University Hospital's clinical services represent one of the largest healthcare delivery networks in the area.

Founded in the Jesuit principle of cura personalis — caring for the whole person — Georgetown is committed to offering a variety of innovative diagnostic and treatment options within a trusting and compassionate environment.

We offer some of the most sophisticated treatments and technologies available, as well as the expertise of nationally respected physicians. Our doctors have been named in the Washingtonian "Top Doctors" for 2014 and our hospital has been ranked as a "high performing" hospital for geriatrics; nephrology; orthopaedics; and urology by US News and World Report 2014-15

Some of our centers of excellence include cancer, neurosciences, gastroenterology, transplant and vascular diseases.

We offer you:

  • Competitive compensation and generous benefits
  • Superb educational opportunities plus tuition assistance
  • Robust wellness program
  • Free shuttle from Metro stations

MedStar Georgetown University Hospital Associates live by Our Common Purpose: We Create Caring Moments in the Spirit of Cura Personalis – Care for the Whole Person. Our Quality Standards of Safety, Compassion, Professionalism and Coordinated Care set the priorities for consistent decision making applicable to everyone in every situation.

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Job #32551
Customer Service Representative
MedStar Physicians' Billing Services
Full Time, Days
Washington, DC
As the primary contact for all Hospital and GPG/CPN patients post service delivery, this individual must be able to quickly identify the nature of each inquiry (responsible for handling telephone inquiries, correspondence and walk-in customers). Inquiries are typically prompted by billing-related concerns but can range in subject from questioning services and associated diagnoses to questions about directions to the facility to requests for consideration of discounts due to charity status. Often, the issues presented cannot be immediately resolved and require follow-up. The problems presented often require advanced analytical skills and highly developed communication/service delivery skills in order to successfully handle disgruntled and confused patients. Additionally, this individual must be adept at rapidly identifying the origin of the issue, Hospital vs. Physician, and within those two categories must distinguish between legacy and current receivables in order to research properly. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures, and standards.

Required Education/Training:
  • High school/GED required.
  • Associate's or Bachelor's degree strongly preferred.

Required Experience:
  • Three years of physician billing experience preferred and two years of customer service experience, preferably in the healthcare industry.
  • Excellent oral and written communication skills.
  • Advanced ability to handle challenging personalities and ability to defuse confrontational situations.
  • Comprehensive understanding of ICD-9, HCPCS and CPT coding.
  • Knowledge of payers' submission requirements.
  • Receivables management experience.
  • Able to work in a team-oriented work environment.
  • Computer literacy is a must with experience in IDX and/or Invision strongly preferred.
  • Proficient in use Microsoft Office products.
MedStar Georgetown University Hospital is an Equal Opportunity Employer and is committed to equal opportunity for all candidates for employment and employees.
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