Performs a variety of patient care-related activities to assist physicians, physician extenders and nursing staff in the ambulatory setting. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.
- EDUCATION/TRAINING: High school graduate or equivalent GED. Completion of Nursing Assistant/Medical Assistant course strongly preferred. Phlebotomy training/certification preferred.
- EXPERIENCE: One year of experience in healthcare setting, preferably an outpatient setting. Experience with electronic health records preferred.
- LICENSE/CERTIFICAION/REGISTRATION: Certification by an accredited professional organization, i.e., National Healthcareer Association (NHA), American Association of Medical Assistants (AAMA), or American Medical Technologists (AMT), preferred. If not certified at the date of hire, must do so within six months of hire date. CPR certification required.
- KNOWLEDGE, SKILLS & ABILITIES: Knowledge of examination, diagnostic and treatment room procedures. Knowledge of common safety hazards and precautions to maintain a safe work environment. Skill in assisting in a variety of treatments and as directed. Skill in taking vital signs, maintaining records and recording results. Skill in establishing and maintaining effective working relationships with patient, medical staff and the public. Ability to react calmly and effectively in emergency situations. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.
Consideration will be given to an appropriate combination of education/training and experience.
Primary Duties and Responsibilities:
- Greets patients and prepares them for physical examination. Screens patients for appropriate information. Instructs patients in the collection of samples and tests.
- Takes vital signs and assists patients in patient flow through the clinic.
- Prepares exam rooms and instruments for examination and testing. Stocks supplies. Sterilizes instruments.
- Uses electronic systems to access and enter information as directed such as EMR, practice management IT systems and supply ordering protocols.
- Enters clinical information into the appropriate patient chart including, but not limited to, vitals, consents, patient-reported pain score, learning needs and barriers, medications, allergies, and history, as required and/or directed.
- Assists physicians, physician extenders and nurses with procedures and treatments as directed. Draws blood. Prepared and ready to assist physicians and nurses with procedures as directed.
- Labels and maintains proper storage for specimens and tests. Delivers test and obtains results. Laboratory specimens are properly prepared, labeled and stored.
- Accompanies patient to other areas as directed and assists in meeting patients' needs for comfort and hygiene.
- Performs quality control functions for assigned area, as directed. Reviews medical records for accuracy and completeness, ensuring entries are signed and legible.
- Performs follow-up calls to patients regarding post-visit/post-procedure status. Records and documents all appropriate information in the appropriate IT systems and communicates to physician and/or nurse. Assists in scheduling of tests and appointments as directed.
- Schedules patients for diagnostic tests, keeps record of the same, and instructs patients on any preparation necessary for their procedures both verbally and by giving appropriate patient information sheets.
- Performs other duties such as calling in prescriptions, assisting patients in making appointments with consulting physicians, and arranging emergent hospital admissions from the clinic setting.
- Adhering to GPG and departmental policies and procedures, will access a patient’s medical record/electronic health record (MR/EHR), for work-related activities only, to complete proper patient documentation in the health record or to view needed information in the patient chart as necessitated by job role or function. Adheres to most current work flows or processes developed within GPG or specific practice.
- Provides educational information to patients as directed.
- Assumes other duties and responsibilities that are appropriate to the position and area.
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.
A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself.